| |
|
| What
carpet cleaning process do you use? |
| Guarantee System uses a two-step cleaning process that
includes pre-scrubbing and extraction processes, and which
provides superior effectiveness for stain removal and
in high-traffic areas. |
| Our neutral cleaner base deodorizes, and leaves no residue,
so you don't have to worry about lingering odors or our
product causing easy re-soiling of the carpeting. |
| Once the cleaning is completed, the technician uses a
specially designed brush to raise the nap, revitalizing
the fibers of the carpeting. top |
|
|
| Do
I need to move my furniture before you arrive? |
| Guarantee System asks that you move your small items,
including all breakables. We will move all of the heavy
furniture for you - at no additional cost, and all furniture
remaining in the room will have plastic tabs or blocks
placed beneath the legs. top
|
|
|
| Will
my carpet re-soil more quickly after cleaning? |
| No, your carpeting will not re-soil more quickly with
the cleaning process offered by Guarantee System. |
| Quick re-soiling is caused by residues that are left
in the carpet after both the steam and shampooing methods
of cleaning. The residue grabs the soil that is walked
on to the carpet, and will not release it during vacuuming,
therefore the spots can turn very dark. |
| Because Guarantee System's process is residue free, this
problem will not occur after we clean your carpets. top |
|
|
| What
do you do about spots and high-traffic areas? |
| Guarantee System automatically pretreats any specific
spots as well as the traffic areas - at no additional
cost to you. top |
|
|
| Is
this stain permanent? |
| Nearly all stains can be removed. If you do have a stain
that is permanent, Guarantee System can correct the problem
through spot dyeing or carpet repair. top |
|
|
| I
have an odor in my carpeting. Can you get rid of it?
|
| There
are many levels of odor problems, and we have an answer
for each of them. |
| At
the simplest level, we will add an anti-microbial deodorizer
directly to the cleaning solution, which will handle any
odors that are in the carpet fibers themselves. |
| At
the most extreme level, Guarantee System's technicians
will take up the carpet and remove the pad. We will then
sanitize and seal the hard floor, replace the pad, and
clean and deodorize both sides of the carpet before reinstalling
it. top |
|
|
| I
have had repeated water leaks, which have dried on their
own, and stained my carpet brown. What can you do? |
| The
discoloration that you see is caused by minerals that
are a natural part of water, and with a special treatment,
water staining can normally be removed completely. top |
|
|
| My
carpet is puckered. Can you help? |
Puckering is caused by one of two problems:
The first is that the carpet was not properly installed.
This is easily corrected by having your Guarantee System
technician reinstall the carpet. |
| The second reason delamination, which is a product of
wear, and is caused by the backing of the carpet separating
from the fiber layer. Unfortunately, this is a situation
that cannot be corrected. top |
|
|
| How
should I maintain my carpet between professional cleanings? |
| Frequent vacuuming is the best thing that you can do
for your carpet. 90% of all soils can be lifted with your
vacuum if done every 1-2 days. |
| Spot clean quickly. You will find effective spot cleaning
tricks in our Spot Cleaning
Guide. |
|
|
| What
is Dupont Teflon carpet protection, and why should I have
it applied after my carpets are cleaned?
|
| Dupont Teflon is a protective finish applied over your
carpet after cleaning. Dupont Teflon forms an invisible
shield on the carpet which helps keep dirt from lodging
itself within the carpet fibers. |
| Less soil clings to a carpet treated with Dupont Teflon,
and vacuuming removes more soil from a protected carpet
than from one that has not been treated. |
| Frequent
vacuuming will prevent dirt from becoming embedded beneath
the surface, so the Teflon treatment can help carpets
retain their beauty longer. top |
|
