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When your client experiences a fire, smoke, water or mold emergency, they're gong to panic. And you're going to get the call. relax. Here's what you need to know to stay composed during a clean-up.
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Time is everything. It's an absolute fact...the sooner clean-up starts, the better the results. Waiting overnight on a water damage claim can lead to mold and mildew issues that will be more difficult to correct later. Guarantee System is on call every hour of every day. We're there when your clients need us. Guaranteed.
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Get right expertise and equipment for the job. Guarantee system puts IICRC- and IAQA--certified experts on every job. We bring state-of-the-art equipment in our first responder vehicle, so our crews have the tools to get it done fast and right. With fewer headaches for you and your client. Guaranteed.
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File claims quickly and accurately. Guarantee System introduces CVAT – our online claims processing tool. Complete claims paperwork online, in real time, while you're on the phone with your client. Less time on processing means we're on the road quicker to get the job done. You're on to something else. And your clients are calmer. Guaranteed.
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Call Guarantee System.... the Masters of Disasters. Proven. Dependable. Thorough. Guarantee System works fast to contain the damage, coordinate claims processing and complete the job to the satisfaction of your clients. We've been doing this since 1977 and we stay current with ongoing training and the latest techniques and equipment. Call us. We'll help you stay calm. That's our promise and our Guarantee.
Spill something? Visit www.guaranteesystem.com/tips for clean-up tips. Then call us: 616 451-0787
An overview of our restoration and remediation services.
Smoke and Fire Damage
- Evaluate and contain the situation.
- Pre-clean any surfaces sensitive to soot residue.
- Clean painted, paneled, wood or papered surfaces. Repaint and resurface as required
- Clean ceilings with special dry-cleaning sponges. Re-coat as required.
- Clean cabinets, doors, windows and frames, vent covers.
- Disassemble, clean and reassemble light fixtures, etc.
- Clean and perform electrical safety checks for appliances, electronics, etc.
- Hand clean china, crystal, porcelain, glassware, guns, coins, dolls, etc.
- Remove, clean and remount draperies and hardware.
- Clean and perform light- to full-refinishing of hardwood, metal, painted or plastic furniture.
- Hand clean delicate upholstered furniture, including satin, velvet, silk, Jacquard, etc. Reupholster if required.
- Clean lampshades, throw pillows, hand made items, artwork including painting, photos, etc.
- Clean carpets, oriental, hooked, braided and exotic rugs.
- Dry clean and launder clothing (including furs and formal wear), linens, spreads with guaranteed deodorization.
- Clean and sanitize mattresses and box springs with EPA registered disinfectants. Clean feather and foam pillows.
- Clean, seal and deodorize surfaces inside heating or duct systems.
Water Restoration
- Evaluate and contain the situation.
- Employ industrial extraction equipment to remove excess liquid. Equipment on the first-responder truck includes turbo dryers, dehumidifiers, negative air scrubbers, extractors, and probes.
- Use special inspection tools to determine the extent of the damage and evaluate components (carpet, pad, floor, furniture, structure.)
- Apply EPA-regulated anti-microbials if needed.
- Employ specialized drying and dehumidification equipment (based upon extent of damage) to ensure maximum drying with minimum inconvenience.
- Final cleaning to remove soil “wicked” out through drying process.
Mold Remediation
- Evaluate the situation. Test as needed.
- Set up containment structure (barrier) around the affected area and put area under negative air pressure using HEPA filtered air scrubbers to remove mold spores.
- Thoroughly clean and treat all surfaces that are cleanable. Remove non-cleanable items that contain mold spores such as porous materials (ie. Drywall, trim, floor coverings, etc.)
- Meticulous clean up of containment area using all necessary chemicals and appropriate equipment. This is a method of professional cleaning to eliminate any cross-contamination into non-affected areas.
- HEPA vacuum the work area back through the home or structure and out the door to ensure any stray particles are captured.
Other Restoration Services Offered
- 24 Hour Board Ups and Roof Patching
- Wind and Natural Disaster
- Hazardous Material Clean Up
- Vandalism Restoration
- Pest Eradication
- Wild or Domesticated Animal Cleanup
- Trauma Scene Cleanup
IMACC/CVAT Online Claims Processing
- Guarantee System creates CVAT files, a web-based processing tool.
- Agent views files and interacts through journal notes (pictures, documents and estimates) which we update as needed.
Certified Personnel
Each job is supervised by a Lead Restoration Contractor, certified by the Institute of Inspection, Cleaning and Restoration Certification (IICRC) and the Indoor Air Quality Association (IAQA) |
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| What Our Customers
Are Saying: |
| Mark |
| State Farm made the check payable to me. Here's a check
for what is due you. Thank you very much for handling our water
extraction, carpeting, couch, and ceiling tile repair. |
Rosemary Meendering |
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| Dear Mark: |
| We want to express our appreciation for the manner in
which your firm handled the cleanup of our soot damage. With
the exception of the painter, we were highly pleased with the
quality and the personal service, especially from your employee,
John. |
| Thank you. |
Sincerely, Steve and Peggy Idema |
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| To all the staff at Guarantee Systems: |
| Thank you so much for the wonderful job you did cleaning
up our basement in our time of crisis, back in August. You have
been so patient for us to resolve the financial claim with the
city of Grand Rapids, and it has been much appreciated. You
have certainly won us over as loyal customers. |
| May all of you have a happy and prosperous new year. |
Sincerely, The Tates |
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